Frequently Asked Questions

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it. Please see the image below for where to click to pay without a PayPal account.

What is Ash & Anchor's Return Policy?

If you are not completely satisfied with your purchase (non-custom items only) you may return it within 7 days of receiving your item. Please first send us an email at info@ashandanchor.com. Shipping fees are not reimbursed and customer is responsible for return shipping costs.

Shipping Info:

Ash & Anchor ships via USPS Priority Mail.

INTERNATIONAL ORDERS:

Ash & Anchor ships items from Philadelphia, PA in the United States. We are happy to ship internationally via USPS Priority Mail International. Shipping time, depending on your country, can take anywhere from 2 to 5 weeks. Please note that the customer is responsible for paying all international duties.